Love I.T., Live I.T., Embrace I.T.

To resolve this issue manually, follow these steps:

1. Exit all open Microsoft Office applications. This includes Outlook and Microsoft OneNote.
2. On the menu bar, click Go, select Utilities, and then double-click Terminal.
3. Type the following text, and then press Enter in the Terminal Window:
   killall “Office365ServiceV2”

   Note If you receive the message “No matching processes belonging to you were found,” the Office365ServiceV2 service is not running. Go to the next step.

4. In Terminal, type the following text, and then press Enter:
   cd ~/Library/Group\ Containers/UBF8T346G9.Office
5. In Terminal, type the following text, and then press Enter:
   ls -a | perl -n -e ‘print if m/^[e|c]\w/’ | xargs rm
6. Open Word, and verify that you can sign in and activate successfully.